Fire Rehab & Restoration Services – Privacy Policy

Last updated: January 22, 2026

Who We Are

Fire Rehab & Restoration Services operates this website. Our website address is: https://firerehabrestoration.com (the “Site”).

Fire Rehab & Restoration Services (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our Site, contact us, request services, or communicate with us through any channel, including forms, email, phone, and SMS/text messaging.

By using the Site or providing information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

When you submit a form, request service, or communicate with us, we may collect personal information such as:

  • First and last name
  • Email address
  • Phone number
  • Physical address or city and state
  • Any other information you voluntarily provide

Usage Data

We may automatically collect certain information about how you interact with the Site, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Referring URL
  • Date and time of visits
  • Time spent on the Site

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience and analyze Site performance.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect Site functionality.

How We Use Your Information

We use the information we collect to:

  • Provide and manage our services

  • Respond to inquiries and service requests

  • Communicate about appointments, updates, or customer support

  • Send promotional or marketing messages only if you have consented

  • Improve Site performance and user experience

  • Detect fraud, protect security, and comply with legal obligations

Text Messaging (SMS) Privacy

If you opt in to receive text messages, we may send you service related messages such as appointment reminders, confirmations, and customer support responses. Marketing or promotional messages will only be sent if you have separately consented.

  • Message frequency varies based on your interaction with us

  • Message and data rates may apply

  • You may opt out at any time by replying STOP

  • For help, reply HELP or contact us using the information below

SMS consent is never shared, sold, rented, or disclosed to third parties for their marketing purposes.

Google Services and Analytics

We may use Google services, including but not limited to:

  • Google Analytics to analyze website usage

  • Google Search Console to monitor site visibility

  • Google Fonts for visual presentation

  • Google reCAPTCHA to protect against spam and abuse

These services may collect information such as IP address and browsing activity in accordance with Google’s Privacy Policy. You may opt out of Google Analytics tracking using the Google Analytics Opt out Browser Add on.

Third Party Service Providers

We may share limited personal information with trusted third party service providers that help us operate our website and deliver services. These may include:

  • Website hosting providers

  • Analytics and tracking platforms

  • CRM and scheduling systems

  • Email and SMS communication platforms

These providers are authorized to use personal information only as necessary to perform services on our behalf and are contractually required to protect it.

Mobile number and SMS consent data is never shared for marketing purposes.

How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

If a data breach occurs, we will notify affected individuals as required by applicable law.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Requesting access to or correction of your information

  • Opting out of marketing communications

  • Requesting deletion of your personal data where legally permitted

To exercise these rights, please contact us using the information below.

Do Not Track Signals

Our Site does not currently respond to Do Not Track browser signals.

Children’s Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that such information has been collected, we will delete it promptly.

Third Party Links

Our Site may contain links to third party websites that are not operated by us. We are not responsible for the content, security, or privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Fire Rehab & Restoration Services
4805 Keller Springs Rd, Addison, TX 75001
support@firerehabrestoration.com
Phone: (214) 214-5049